Fairmont Gold Supervisor
At Fairmont Waterfront, unparalleded service and luxury await guests of Fairmont Gold, our exclusive executive floorwith private lounge. As a Fairmont Gold Supervisor, you will demonstrate the essence of an exceptional guest journey from the moment they arrive through to their departure.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world
• Wonderful company culture - our colleagues are at the heart of all that we do
• Delicious meals in our staff dining room with daily menu changes and healthy options
• Food & Beverage discount of 50% at ARC, Fairmont Waterfront and our local sister properties
• Transit reimbursement program and complementary bike storage
• Employee benefit card offering discounted rates in Accor hotels worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended benefits package including short-term disability, Life insurance, ADD and a DCPP
• Full rate of pay $26.69/hour

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Provide exceptional concierge information to our guests about local attractions, restaurants, theatres, special events and other available services
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Assist guests regarding hotel facilities in an informative and helpful way
• Review all Fairmont Gold reservations to ensure requests are met
• Assist guests in the Fairmont Gold lounge with food and beverage service
• Manage the tasks between the pantry, lounge and Fairmont Gold desk
• Address guest concerns promptly and effectively
• Follow department policies, procedures, safety policies and service standards
• Other duties as assigned

Your experience and skills include:

• Professional, service-focused personality is essential
• Strong interpersonal and problem solving abilities
• Previous Front Desk experience in a luxury environment required
• Proficient in Microsoft and property management systems, perferably Opera
• Post Secondary degree in a related discipline an asset
• Serving it Right and Food Safe certification required
• Strong verbal and written communication skills
• A member of Les Clef d'Or an asset
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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