Fairmont Gold Supervisor

Reliable and engaging. As Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Complimentary shift meals through our Colleague Dining Program
• Complimentary uniform laundering and access to our Safety Footwear Reimbursement Program
• Access to Company Pension Plan, Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
• Paid vacation, statutory holidays, and birthday leave when meeting eligibility requirements

What you will be doing:

• Consistently offer friendly, professional and proactive guest service
• Lead and supervise the Fairmont Gold floor to ensure Fairmont Gold Standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Monitor maintenance and appearance of the Fairmont Gold product (rooms, lounge, food & beverage, etc.)
• Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
• Provide exceptional Concierge information about local and area attractions
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Ensure the highest possible revenues and rate integrity Fairmont Gold rooms, working with the Front Office team on daily upsell programs
• Follow department policies, procedures and service standards
• Follow all safety policies 
• All other duties as assigned

Your experience and skills include:

• Service focused personality is essential with a minimum of 2 years’ experience in food & beverage required
• Previous supervisory experience in guest service a strong asset
• Serving It Right certification required
• Experience working with Opera or related Property Management System required
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Knowledge of Metro Vancouver, its history, activities and attractions
• Superior communication skills, both verbal and written, and professional appearance/presentation
• Ability to work well under pressure in a fast-paced environment while managing multiple priorities
• Ability to work independently and cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in all Microsoft Window applications required
• Ability to type at least 55 words per minute
• Highly responsible & reliable
• Ability to work a variety of shifts including early morning and late night
• Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)

The Physical Job Requirements include but are not limited to:   

• Frequent standing and walking throughout shift
• Occasional kneeling, bending, pushing, pulling, and lifting up to 20 lbs
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.