Key Responsibilities:

Uphold the Image of the Brand as a Brand Ambassador

• Portray a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times
• Be constantly aware of verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication
• Personifies the Brand on daily basis: convey Brand Messages, Values and Culture. Convey Passion & Knowledge of the Brand to the Customers.
• Maintain in-boutique display in accordance to VM guidelines and brief from VM team. When applicable, participate on a rotational basis to the window change
• Maintain the boutique environment in optimum condition from cleanliness to tidiness, from Front of House to Back of House

Sell a Style and a Dream & Build emotional connection with Customers and Brand (personality, lifestyle and brand heritage) by :

• Serve all customers according to our Client Service Values and fulfill customers' needs through a heartfelt, flexible and tailor made service
• Contribute to the Customer Satisfaction score of the Boutique
• Generate sales & contribute to Boutique Performance by always thinking long term, teamwork and Brand.
• Ensure highest standards in all aspect of the after sales service. Positive mindset, flexibility in understanding customer needs, accuracy in capturing data and timely follow up
• Get to know client well enough to understand their style and offer relevant recommendation
• Inspire clients to discover new ways of styling and share styling tips

Further engage the client of today and tomorrow :

• Develop own client portfolio with support of CEM expert:
  • Follow up on assigned client portfolio and retain relationship with client in the long term
  • Identify and engage new clients with potential
  • Build in depth client intelligence through accurate and qualitative client data capture

• Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.
• Embrace client-centric mindset as part of daily life execution

Foster Teamwork and Partnership

• Promote teamwork within the boutique and with other boutiques

Support effectively Boutique Day to Day Operations

• Demonstrate an in-depth knowledge of the merchandise
• Work through all boutique operations and follow the requirements as indicated in the Standard Operational Procedures.
• Notably, adhere to Company guidelines to prevent stock losses, pilferage or damage.
• Complete appropriate paperwork accurately

Academic / Professional Qualifications

• Secondary school graduate. Diploma holder or above is a plus

Work Experience

• At least 2 years of retail or customer service experience
• Previous working experience in fashion or luxury industry is a plus

Functional Competencies

• Brand & Image

Well Groomed (Sophistication & Refinement)

Eagerness to work for luxury retail

Passion for Luxury & Fashion

Understanding & Engagement to the Brand Direction and Values

• Customer Service

Strong Customer Service

Service Attitude (warm, friendly, positive & pleasant personality..)

in alignment with Client Service Values

Social skills: for internal and external (Outgoing, small talks…)

Good Product & Collection Knowledge

Basic Objection handling skills

Understanding and anticipating customer needs

Interpersonal skills incl. flexibility & adaptability

Basic understanding on CEM activities

• Teamwork & Communication

Team Spirit and collaborative

Communication Skills

Open mindedness

• Operations & Business

Selling Skills

Retail Intelligence

Boutique SOP Understanding

Able to explain the product trends

• Learning Agility

Opened to learning and resist the temptation to become defensive in the face of adversity

Sense of responsibility and ownership (self-managed)

Others

• Language skills : fluent Mandarin & Cantonese, proficient English
• Basic knowledge and usage on systems and devices (iPad, Iphone, Computer…)

Key Interactions:

Internal

• Within Fashion boutique teams

External

• With clients