Guest Relations Agent

• To provide courteous, professional, efficient and flexible service at the assigned station that is consistent with the Accor Group Standard Policies & Procedures in order to maximize guest satisfaction and ensure smooth operation of the department.
• To establish and maintain the VIP and Loyalty Program guests such as welcome, served during their stay with the highest level of service established by the hotel.

What you will be doing:

• To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.
• To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards
• To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.
• To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.
• To be able to explain and show the guests all the facilities in the room.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To attend to all guests who approach the Front Desk with a smile.
• To take care of all matters related to the arrival, stay & departure of VIP & Loyalty Program guests
• To handle guest complaint & tracking of complaints
• To liaise with company bookers, travel agents & tour operators and conducts hotel visits & site inspections
• To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters
• To liaise with all appropriate departments & outside companies before, during and after VIP & AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.
  
  Your experience and skills include:
• Microsoft Office Skills.
• One Year minimum experience in the hotels in the same position.
• English, German / Russian Speaker.

Your team and working environment:

•  Co-operated team work with family atmosphere 
•  On job training daily 
• ·Supporting to be play maker between each other

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS