Festive Desk - Food & Beverage Reservation Coordinator, Full Time Seasonal

As a Food & Beverage Reservation Coordinator, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable impression for guests of our restaurants and lounges, making them feel welcome and valued. 

Hotel Overview: The Fairmont Pacific Rim prides itself on innovation and a constant push to improve service.

Summary of Responsibilities:

Reporting to the Director of Food & Beverage, responsibilities and job functions include but are not limited to:

Reservationist Responsibilities.

• Managing the flow of reservations in all areas on a daily basis, ensuring we maximize productivity, guest satisfaction, and increase restaurant volume.
• Maintain active daily telephone and email activity with potential customers
• Ensure guest inquiries are handled professionally, efficiently and effectively including any that come through email or call back ticket format
• Suggest procedural enhancements to the F&B Reservation process to further elevate guest experiences
• Follow up on all leads and inquiries for small group reservations both by telephone and through written correspondence within 1 hour
• Responsible for booking all small group reservations for all Fairmont Pacific Rim restaurants.
• Attend all F&B, and BEO meetings and operational meetings required.
• Create and maintain client and guest accounts in Open Table and Opera Sales and Catering.
• Create and maintain client folders for each booking.
• Continuously work with client on all details for each booking.
• Follow up with each guest post-event to acquire feedback, and implement continuous improvement
• Responsible for receiving credit authorizations
• Create BEO, OEO’s for each booking when required, and copy and distribute those needed.
• Handle requests for specialty orders such as cake orders or g caters
• Manage ticket sales and reservations for special event dinners
• Maintain and update official event Calendar

Administrative Responsibilities.

• Responsible for managing E-Mails, Tasks, and Calendars for Director of Food & Beverage.
• Assist with the development and organization of Food & Beverage strategic plans.
• Assist the leaders with recruitment and departure items.
• Ensure the departmental payroll is accurately and efficiently recorded.
• Assist with inputting accurate and specific maintenance requests while tracking progress.
• Creating power point presentations for departmental meetings, scheduling departmental meetings, writing and posting meeting minutes and maintaining the office filing system.
• Follow up on guest concerns and share all guest comments with the leaders.
• Work in conjunction with the Food & Beverage Director on promotions, menus, and special events.
• All other F&B projects as defined.

Qualifications:

• Minimum of 1 year experience in Food & Beverage, hotel dining room, or high volume restaurant.
• Previous experience in an administrative sales role.
• Problem solving & decision making skills; analytical and highly detail oriented.
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.    
• Proven successful financial performance of restaurant under their operation.
• Excellent interpersonal & communication skills; service oriented and a team player.  
• Strong computer skills (Outlook, Word, Excel and MS Office software required, Opera Sales & Catering, Open Table and In Design an asset)
• Strong business writing and communication is essential

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS