Position overview

The Field application scientist is responsible for giving technical support, training, installations and demonstrations of molecular food safety products. By working in close relation with the Channel Manager, the Field application scientist delivers high technical and scientific support to molecular Thermo Fisher products users. The ultimate objective is to exceed customer satisfaction using food safety products.

Responsibilities

Build a strong relationship with existing food safety customers by providing high level technical support Identify new existing customers’ needs and propose convenient and suitable solutions Pre-sales responsibilities, in coordination with the Channel Manager, to include customer demonstration and proactive protocol implementation and development Post-sales support by performing installation and technical training for new customers Provide customer satisfaction through complex application development, troubleshooting and diagnosis on molecular food safety products Identify new market needs and ensure to transfer them to the upper management Write reports and track technical details using internal tools (CRM) Participate in regularly review business and technical meetings Participate in performing Inter-Laboratory studies in the context of international product validations.

Minimum qualifications

• Bachelor degree or comparable education in Microbiology or Molecular biology
• Minimum 3 years relevant experience in technical support
• High degree of technical competence and confidence. Ability to interface with the corresponding community of the markets to the highest level
• Excellent communication and presentation skills
• Willingness to travel (50 - 75 %)
• Computer and internet knowledge
• Fluent English language skills - oral and written
• Full and current driving license.

Preferred qualifications

• Consistency, precision and listening skills
• Desire to continuously improve and progress into new responsibilities
• Ability to deal with demanding and stressful situations
• Previous experience in a life sciences company.