Field Application Specialist Do you want to contribute to the future of healthcare? Come and join Siemens Healthineers as a Field Application Specialist (FAS). You will support, troubleshoot and configure our range of Laboratory Diagnostics systems. Our FAS team train customers, update software, diagnose and rectify analyser application issues and ensure that assigned systems operate effectively. This is a Field Based role and requires a flexible approach to working hours as well as travel. The nature of our customer’s business means that there is a requirement address complaints through to an end. This role is based in the South East. Responsibilities: Working with the Technical Solution Centre, taking the ownership of customer applications calls, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficient, and productive manner. Main responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimise their performance and image. Develop and maintain relationships with top customers. Configure systems, working with engineers and Sales, and train customers, all with highest quality standards and meeting timelines. Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales. Assist the Sales team complete demonstrations, product presentations and technical responses to tenders and attend Technical site meetings Discussing with customers actions taken to resolve events and explaining any further actions that may be required. Using good judgement to decide when to instigate the escalation process in order to resolve a customer event. Work to deadlines in preparing information for management and colleagues when requested. Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met. Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions. Qualifications & Experience: A University Degree in Chemistry, Microbiology , Medical technology or equivalent in a relevant life science subject Medical Laboratory experience in Immunochemistry or blood sciences Dependability, capacity for teamwork, capability to come to decisions, organisational skills Good communication skills both verbal and written, with the ability to deal with, customers and staff at all levels. Fluency in English: written and spoken Must be sensitive to diversity in culture, language-ability, economic and political constraints, customer-expectations, regulatory requirements, etc. Being part of our team: Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. We offer a competitive salary, excellent pension contributions, 26 days holiday, private healthcare options and other flexible benefits. Your cultural fit: Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: not defined Job Type: Full-time