About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.

Position Summary:

Provide instrument and consumable product training and support to customers.

Key Responsibilities:

• Provide onsite, hands-on customer training on product use and instrument operation, including troubleshooting
• Assist customer with implementation of instrument systems into their work environment
• Assist with LIS set up and operation
• Provide assistance to sales and marketing through training, defining customer requirements, and determining any required customizations
• Develop training material as required
• Assist with problem resolution of field support, sales, customer support or technical support
• Schedule training at customer sites
• Provide post training support to customers
• Ensure high customer satisfaction through maximizing their experience with our products
• Assist marketing in the development of technical sales training materials and in sales training
• Coordinate technical teleconferences

In addition, other duties may be assigned as the business need warrants.

Minimum Requirements/Qualifications:

• Bachelor degree preferred with working knowledge of Microbiology and Microbiology Lab
• Ability to troubleshoot mechanical and software problems
• Demonstrate highly developed verbal, written and presentation skills
• Be able to make immediate decisions, improvise when necessary
• Clearly communicate directions
• Highly developed organization skills
• Knowledge of FDA Regulations and understanding of CLSI, CAP and CLIA requirements relating to customer needs
• Understanding of good laboratory practice and techniques
• Proficiency in computer applications
• Bi-lingual in Spanish preferred
• Ability to travel 80% – 100% during peak periods
• Ability to work independently with little supervision from a home office
• Willingness to provide phone support during off-peak periods of travel

This position has not been approved for Relocation Assistance.