Field Application
IntegenXShanghaiUpdate time: September 14,2019
Job Description
Specific responsibilities are:
- Perform high quality TEM product demonstrations, including the development of new techniques and applications for Thermo Fisher partners and customers.
- Conduct customer training and translate customer needs into workable solutions
- Technical product expert assisting with all phases of the sales cycle.
- Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, explaining complex technology details, giving in depth technical presentations, and assisting in applications development.
- Customer support and applications training post sales cycle and after instrument has been installed.
- Provide continuous feedback to the product groups on system performance, features, and potential problems while collaborating with marketing/development groups on future product developments.
The Requirements
The successful candidate will possess the following combination of education and experience:
- Typically requires preferred MS degree in Materials Science, Chemistry and or Physics with strong post academic background demonstrating expertise in critical microscopy application areas
- Knowledge and recent hands-on experience with TEM/STEM is required. Knowledge of advanced analytical techniques desirable.
- 3 or more years experience in a relevant commercial/research establishment with recent experience utilizing TEM technology.
- Knowledge on semiconductor devices/ materials/ process flow.
- Knowledge of advanced technology diagnostics as well as fault finding techniques, operational optimization, and experience of analytical equipment; specifically electron/ion microscopes.
- Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are critical to the success of this position.
- Excellent customer interfacing skills a must
- Proven ability to interact with cross - functional and cross - cultural teams
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