Responsibilities include:

• Provide post-sales technical and application assistance in response to customer enquiries, including education, training and on-site visits.
• Provide on-site installation, validation, commissioning, troubleshooting and routine maintenance on Ion Chromatography, Liquid Chromatography and Mass Spectrometry equipment as appropriate.
• Assist in the development of training and educational materials.
• Assist in development and maintenance of key customer relationships as they are identified.
• Process escalation and warranty claims timely and accurately to resolve issues.
• Interface with cross functional work teams such as field service engineers, customer support/services, product management, manufacturing and marketing/sales.
• Timely maintenance and submission of service cases information in the Service management software.
• Miscellaneous duties that commensurate with the capabilities of a Field Applications Chemist.

Requirements:

• Minimum a Bachelors degree in Chemistry/Biochemistry
• Working experience with analytical instruments and in the use of Ion Chromatography, Liquid Chromatography and/or Mass Spectrometry equipment with an inherent ability to learn new products quickly will be an advantage 
• A strong understanding of small molecule and/or large molecule workflows in clinical, proteomics, environmental or pharmaceutical applications and associated informatics is required.
• This position requires extensive contact with customers and therefore outstanding written and oral communication skills are required.
• Ability to build and maintain relationships with internal and external customers.
• The ability to work independently with little supervision and a strong work ethic is critical.
• Experience working in matrix organization/team is a plus.
• Willingness to travel extensively across Singapore.
• May need to travel within SEA