Position Summary:

The Field Application Scientist (FAS) primarily interfaces between the Commercial Sales Organization (Account Managers), the internal source base within the Company, possible third party partners/suppliers and the end-user/Customer.

The FAS will ensure optimal utilization of appropriate Single-Use Systems technologies, products and services within the Customers’ manufacturing processes and applications (i.e. BioProcess Containers (BPC’s), Single Use Systems equipment, product and process optimization and scale-up). The FAS will be required to provide pre and post sales service support to the customers. The candidate will be required to take charge of FAT and SAT related activities for our SUT products. Additionally, the FAS position may be required support the Commercial Sales Team/Technical sales Team to ensure that the Customer achieves its goals in terms of meeting business and financial objectives.

The FAS position will provide strategic and in-depth scientific and technical support in relation to Single-Use System solutions for the marketplace, ensuring our customers’ needs are met and matched to our capabilities

Responsibilities:


Supporting and enhancing sales processes & enhancing market efforts by:

• Acting as primary field technical interface between the Sales team/FAS team and the Customer focused on Single-Use products (BPCs, Single-Use Bioreactors, Fermentors, and Mixer systems etc) and equipment services to clients
• Providing effective value-added solutions on design and development, optimization, consultation, technical support, and troubleshooting of Single-Use systems
• Leading technical product specification & application discussions with clients & prospective prospects
• Assisting with customer inquiries, User Requirements Specifications (URS) and product briefs; conducting process mapping activities, collaborating & making recommendations to clients on potential process improvements through utilization of Thermo Fisher Scientifics’ technologies & concepts
• Utilizing inter-company experts and resources to recommend technical applications and process development studies
• Recommending how products & business systems can be improved
• Providing the necessary voice of the customer (VOC) to the appropriate levels within Product Management for all products and services
• Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
• Providing effective training activities & workshops on the application & capabilities of Single-Use products and systems.
• Supporting Commercial Sales activities in providing customer technical support and product troubleshooting
• Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance, Engineering and R&D as appropriate
• Provide comprehensive support and service for equipment installation and start-up as well as full installation (FAT, SAT) and operational qualification (IQ/OQ) support and documentation, maintenance and repairs of Single-Use Systems which include but not limited to Bioreactors, Fermenters, and Mixing Systems.
• Provide on site quality investigation support as and when needed.

Minimum Requirements/Qualifications:

• Bachelors/Master’s degree in Chemical Engineering, Mechanical Engineering, Biomedical Engineering/Biotechnology or related field with minimum 8-10 years of experience working in the Biotech/Biopharmaceutical/single use solution providing industry
• Ability to operate Single-Use bioreactors, fermenters & mixing vessels and interpret data from Control systems and/or SCADA.
• Strong understanding of control systems and the differences between DCS and PLC control strategies
• Experience with process control platforms & automation networks, bioreactors, fermenters, mixers & sensors.
• Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine industries
• Comprehensive understanding with proven operational and technical experience utilizing BioProcess containers and Single-Use systems within the industry
• Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
• Leadership capabilities combined with excellent communication & presentation skills
• Exceptional project management skills combined with the ability to multi-task effectively
• Highly motivated and self-directed requiring minimal supervision including the ability to work on multiple projects
• Excellent team-working skills
• Ability & willingness to work across professional & cross-functional teams
• Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)
• Willingness to travel up to 50% of time.