Field Quality Engineering Engineer (FQE Engineer)
Knowles Intelligent AudioBeijingUpdate time: July 16,2019
Job Description
KNOWLES ELECTRONICS
Job Description
TITLE:Field Quality Engineering Engineer (FQE engineer)
UNIT:Knowles
LOCATION:Knowles Beijing
DEPARTMENT:FQE(Field Quality Engineering)
SUMMARY DESCRIPTION:
Provide on-site service to customers regarding product quality issues and customer application concerns. Initiative to understand customer needs and proactive involvement on customer application to support customer’s success. Help in collecting relevant information regarding product quality and reliability performance at customer side, understanding the performance trends at customer side. Delight customers through driving continuous improvement internally and providing prompt and professional customer quality support.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Actively working as customer main contact interface for all quality relative issues to provide prompt response /service to customers
- Work with factory CQE team to drive internal team for quality improvement.
- Collect quality performance at customer side, capable to summarize the major issues, perform regular analysis of customer return info, and communicate to internal team including R&D if needed for lessons learned upon customer return analysis and area for improvement and drive for continuous improvement.
- Give customer products application suggestions/solution to image customer value-added service.
- Build good relationship with customer acting an aspect to customer.
REPORTING RELATIONSHIPS:
Reports to:China FQE manager
POSITION/TRAINING REQUIREMENTS:
- Bachelor degree with 2-3 plus years mostly on customer service like CQE or FQE is preferred.
- Working experience with consumer product interface technologies – audio, touch, voice – at top tied customers, vendors and / or sub-contractors in large consumer products.
- Good mechanical assembly of interface technologies into the large consumer product is preference.
- Good communication skill and strong analytical and problem solving.
- Ability to work fully proficient and independently; self-directed and motivated; customer oriented.
- Good spoken and written English ability
- Able to work under stress and travel upon business needs as required.
- Strong PC skills, with windows based environments especially on data analysis.
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