Responsibilities:

• Provide customer satisfaction through technical service, installation, operation, training and repair of specialized equipment.
• Undertake product installation on client premises.
• Provide training and technical advice on instrument use, both in person and by phone.
• Investigate difficulties and solve faults arising from operation or utilization.
• Rectify problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between Customers, Sales and Marketing.
• Act as a liaison with factory technicians to report and correct faults.
• Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Schedule, carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare needs, and assisting with monitoring equipment.
• Support/meet team Key Performance Indexes (KPIs)

• Bachelor Degree or Master Degree in relevant discipline
• Minimum 1 year field service experience preferred
• Knowledge in IC/LC products and instruments
• Good communication skills
• Ability to work independently and in a team setting