Field Service Engineer
IntegenXShanghaiUpdate time: September 16,2019
Job Description
Job Description:
- Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training for customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various FEI system documentation
- Provide input for various reports including identifying and isolating unique problems with system
- Act as a subject expert and resource for training
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