* Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
* Installs and optimizes hardware/software/network products and configurations at customer sites.
* Diagnoses and resolves product performance problems.
* Performs maintenance and repair services.
* Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
* Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
* Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
* Serves as an internal resource on technical issues.
* May train other field engineers or customers.
* May Have experience on post application support.
* May calibrate equipment on-site for large volume customers.
* Determines and develops approaches to assignments.
* Leads field services and support projects requiring coordination with other functions, customers.
* Solves a broad range of hardware and/ or software problems of varying scope and complexity.