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In this role, you have the opportunity to

Be responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

You are responsible for

• Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

• Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Performing corrective maintainance, supported when necessary by tier-2 support helpdesk

• Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards

• Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

• Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

• Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

• Using company property with care to ensure optimal results with minimal operational costs

• Keeping abreast of new technologies likely to affect PH range of products

• Being a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

• Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

• Completeness and accuracy of service records with particular attention to test & inspection results

• Adopting appropriate ESD control while servicing PH equipment

• Using appropriate electronic measurement equipment in calibration controlled cycle

• Reporting identified device safety issues according to applicable PH quality standard policy

• Reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you should have the following skills and experience

• Degree/Diploma level education or equivalent

• Experience in maintenance and troubleshooting of technical complex systems

• Fluent in English, verbal and written in addition to local language

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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