Semiconductor Field Service Engineer

We are looking for a Field Service Engineer (Customer Engineer) to increase the Service Team of Agrate (MB-Italy).

TECHNICAL AREAS:

• CMP – Chemical Mechanical Polishing
• PVD – Physical Vapor Deposition
• Ion Implantation

The following technologies are also considered:

• RTP – Rapid thermal process
• CVD – Chemical Vapor Deposition

   General Profile:

The ideal candidate has technical experience in maintenance and troubleshooting on complex equipment in high-tech industries. Installation and start-up capability is a plus. Experience in semiconductor industry, vacuum systems, mechatronics is welcome.

   Key Responsibilities

• Applies all Safety measures at all time
• Works with limited supervision within the established company procedures and practices.
• Performs equipment installation and start-up
• Execute all levels of preventative and corrective maintenance within timelines.  
• Troubleshoots technical issues on equipment.  
• Diagnoses and resolves hardware issues thru understanding of software and process data as needed.
• Performs upgrades and retrofits on equipment.
• Ensures to apply the correct procedures and checklist for maintenance both corrective and preventive
• Understands and uses correctly technical schematics.  
• Understands and implement correct work methodologies and procedures as per company and customer quality standards.
• Anticipates and responds to equipment issues and escalations in a timely manner
• Collaborates and communicates with company stakeholders
• Participates in internal and customer meetings.
• Within assigned scope, assist management in operation of site service business.  
• Assists Applied Materials field management in establishing and achieving objectives for assigned account.
• Keeps field management informed on customer perception of system performance.  
• Takes initiative to avoid and resolve customer problems.  
• May occasionally initiate projects to drive down costs or increase uptime.
• May work in shift depending on assignment
• Travel flexibility is required

     Soft Skills:

• Ability to interact and communicate in a professional manner with colleagues and customers
• Communicates and presents effectively technical content in a clear manner during customer meetings
• Oriented to team work and service to customers
• Objective and data driven approach
• Plan and organize work tasks properly and by priorities
• Ability to communicate in a global organization
• Explains technical information within the team and with supporting AMAT network of experts
• Good communication skills; capable to manage effective routine communication with the Customer

   Computer Skills:

• minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)
• additional capabilities welcomed: advanced software skills, industrial automation, problem solving thru software analysis, software coding, Server administration, Computer analyst.

   Education: Technical 3 years Degree or Technical Diploma

   Languages: Italian, Good English

  Experience: Minimum 1-2 Years, more is welcome

Qualifications

Education:

Associate's Degree

Skills

Certifications:

Languages:

English (Required), Italian (Required)

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.