If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to Field Service Engineer - UPS in Eaton’s electrical business, based in Ho Chi Minh, Vietnam In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. The primary function of the FSE is responsible in providing aftersales technical support, and on-site field diagnostic for Power Quality(UPS) product issue. The FSE is required on standby 24x7 for field service activation and co-work with East Asia regional service team, so as to identify the root cause of single phase, 3 phase UPS product fault issue upon request. Responsible to provide a field service report for the customer. The FSE shall escalate to Level 2 technical support (East Asia FAST Team) should the fault issue is unable to be identified and resolved within a reasonable time frame. To provide pre-sales and post sales technical support to customers and resellers as secondary function. Your essential responsibilities: Responsible for field technical and administrative support activities including DPQ/CPS (UPS products) fault escalation which related to product functional, quality or application issue. Provide root cause analysis including operating profile capturing, emulation of similar fault at factory level and thereafter provide rectification solution. Ensures adequate fault escalation records are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Responsible for field escalation support as single point of contact interfacing with end customer. While working with pre-sales team to drive addition sales in those specific service contract/s (including 24x7) Accountable to escalation on field technical support for end customer so as to deliver best in class for services delivered to drive service quality to new height. Provide preventative maintenance technical support, on-site fault troubleshooting, Field service engineering (FSB) change upgrades, etc. as require from reseller/customer. Responsible for timely, professional, accurate and service oriented response to all technical service enquires, Including 24/7 service support by telephone as well as on-site field support subject to in-country electrical board regulation restriction. Assume technical lead to Identify and isolates equipment start-up malfunctions and takes corrective action. Assume service lead to provide customer support role and responsible for customer's satisfaction with equipment and servicing. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally. Analyze and provide advise for customers’ existing equipment status and recommended replacement schedules Assist Sales team in developing business opportunities to achieve Power Quality in term of Presales support. Analyse competitor product and counter-offer competitive Power Quality products to Vietnam market Conduct product training, workshop for Distributors, Partners, consultant, contractor and End User Ability to learn, articulate, and support complex products and technologies Must also be experienced with customer meetings and presentations. Qualifications If you are: Bachelor’s Degree or equivalent, preferable in Electrical Engineering 3-5 years related experience in Power Quality UPS products technical support, or related role e.g. application engineer within the industry Good communication skill in English and local language Yes! Because you are the one we are looking for, we hope to hear from you now! *We make what matters work. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com #L1-HS1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Engineering Region: Asia Pacific Organization: EA East Asia Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 10 % of the Time