Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward Field Service Engineer based in Ahmedabad, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Overall responsibility for three phase for assigned territory Customer handling & customer satisfaction - explanation of root cause analysis, assurance to customers regarding products & services. Work with Project team to understand the Project Solution offered & take over the Customer support from the Project team,. Manage & Own the Customer breakdown calls, PM Call & Spares planning for the region Do the SAT- Site acceptance test as per agreed SOW. Manage the Vendor & internal team associated in Service operations Responsible for daily update on the Call management as per SLA for RT & TAT Maintain all records of the order- PO /invoice copy, Statutory documents required as per Customer , Handing over documents, training documents , PM & Breakdown records, RCA ‘s etc. Team Management & Team Development with Skill Matrix on all Products being handled Training of team members/Service Franchisee on the safety & technical aspects for the UPS services. Warranty/DOA/AMC management of the Systems Take care of hiring/mentoring /motivating of team members down the line (if any) Safety Tools & PPE adherences for all Field engineers managing the service. Maintain high customer satisfaction for the assigned project and customers in the region Extensive travel across the region assigned to keep the customer relationship. Qualifications Requirement: Diploma/Bachelor’s Degree in Electrical/Electronics & telecommunication is a must. Process oriented and customer focused individual with a drive to provide highest level of field service support to the team to improve sales and profitability. Requires knowledge for UPS as well as working knowledge of the electrical industry. Must have 3-6 yrs. of experience in handling Authorized Service Provider/Channel network-Installation, Break Down Maintenance, Preventive Maintenance , Crisis Management in case of accidents, Multi location projects management, AMC & Spares sales . Strong interpersonal skills. Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-MY1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Business Services Region: Asia Pacific Organization: PQD India Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: No