Field Service Engineer ( Kista, Sweden ) The primary function of the role is to conduct service and periodic maintenance to customers. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Insure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Participate in required training (technical, mandatory by Eaton or by law). To provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Your Deliverables: Diagnostics and repairs; Programming and Service of Eaton devices; Commissioning and maintenance of Eaton systems (supervised/lead); Providing necessary trainings; Close cooperation with Customer Service Department and Service group to process all customer service issues and to identify customer complaints; Liaise with the OTHER DEPARTMENTS regarding complaint resolution and root cause analysis; Ensure follow up on EHS practices; Record observations and near-misses internal / external; Initiate orders; Managing the customer install base with the provided internal apps - ERP/CRM; Regular reporting to the Service Manager; Observe and report all sales opportunities during all interventions and customer discussions; Quote, follow up and Sell products of Eaton service; coordinate service SALES PROCESSES (COMMERCIALLY WISE); Liaising and maintaining customer relationships whilst maintaining quality customer service Qualifications Qualifications: Installer electrical background, suitable education 1- 3 years of experience in the field Three phase electrical installation or maintenance experience essential English and Swedish skills (Fluent) Good understanding of switch panels and power distribution Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions What we offer: Excellent working environment – safety and ethic are really important for us Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs. Challenging projects in dynamic environment Candidate applying to the vacancy may be subject of the background screening and reference check. #LI-MJ1 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time