Field Service Engineer JOB ID: 140138 Job location: Bucharest, Romania Travel rate: up to 70-75% of the working time Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E Role overview The primary function of the Senior Field Service Engineer role is to conduct service and periodic maintenance to customers. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. You will act as a Field Service Engineer (FSE) in Romania and Rep. Moldova, mainly working in electrical installation in a field. To provide a first-class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Responsible for installation, commissioning, preventive maintenance and product repairs. Your main responsibilities: Follow EHS (Environment, Health and Safety) responsibilities as provided by the role, perform Health & Safety audits of FSE and subcontractors ensuring the high standards required by Eaton are maintained. Lead by example and ensuring that also own team members and vendors are following these rules. Responsibilities over business growth of service through indirect sales Responsible for overseeing UPS installation and commissioning across designated territory Provide highest level of technical expertise and onsite customer training Manage sub-contractor teams and support and train Local FSE and ASP (Authorized Service Partners) in service activities Manage technical escalations providing support including site visits, to engineers and customers alike Drive escalations to conclusion and provide feedback where necessary, report on time / Bring daily updates to management Work closely with Product Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required Cooperate with Customer Service Department and Service group to process all customer service issues and to identify customer complaints Ensure the service activities are done following the instructions, and complaints activity is managed with high standard of quality Maintain direct connection with business units and act as local point for all technical exchange regarding service procedures Maintain customer relationships, whilst maintaining quality customer service Qualifications Your essential skills we are looking for: Electrical background or education, and 3 to 5+ years of professional experience in Service, 2 + years’ experience in the field Good knowledge of three phase electrical installation, electrotechnical, electronics and automation; a plus having the local authorization (ANRE) UPS installation, maintenance and repair experience is essential Good understanding of switch panels and power distribution Good understanding of power backup devices - Genset, Automatic Transfer switch, by-pass devices Ability to use specific measurements tools and software (power quality analyzer, battery tester ERP software experience is a plus Very good Communication skills / Customer Focus / Flexibility / Be able to work together on customer site with diligence and care and under pressure / Able to follow procedures Flexibility in working outside of normal working hours and readiness to travel inside territory and abroad if needed English skills are required (Fluent level) What we offer you: Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions (home office, remote, flexible working hours, part time etc.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role. We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level. We make your aspirations matter – Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies. We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. Our recent awards: FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine  ENERGY STAR Partner of the Year, Sustained Excellence ranking  #LI-DG1 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 75 % of the Time