The Position

The Field Service Engineer- Transmission Electron Microscopy is primarily responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options. This role is primarily supporting our customers in EMEA East area, there will also be occasional support for our European and Global customer base as needed.

Responsibilities and deliverables include:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel, 30-50%.
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various FEI system documentation
• Actively engage in continuous improvement
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training.

The Requirements

• Typically requires a Bachelor or University degree or equivalent experience in electronics / physics, mechatronics or mechanical system troubleshooting. We’re also open to explore the interest of candidates with a PhD that have been working with electron microscopy during their research.
• Typically requires 2-7 years hands on technical experience installing, troubleshooting, repairing and calibrating TEM.
• Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is desired.
• Ability to deal effectively with customers.
• Excellent English skills.
• Excellent interpersonal communication skills.
• Proven ability to troubleshooting complex systems and subsystems down to component level.
• Literate in Windows software environments.
• Able to read and interpret schematics drawings.