Job Description Summary

Job Description

The is a field position based

Responsibilities:

• The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide follow-up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Properly maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
• Display maturity and judgment in time management and expense control.
• Maintain expense levels within the established guidelines for field service travel and sites visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Properly maintain and utilize company vehicle as outlined by current Corporate fleet policy.
• Interface effectively with other departments and managers to resolve customer problems and issues.
• Perform other duties as assigned.
• Accountable for providing support to customers that meet BD standards of superior quality service at all times.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.

Qualifications:

• A minimum of a High School diploma
• A minimum of 3 years’ experience troubleshooting instruments or components

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

• Must be able to travel a minimum of 50%

Assets:

• Flow Cytometry experience is a plus
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
• Prior Field Service Engineer experience
• Individuals with previous experience troubleshooting medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Primary Work Location

USA CA - San Jose

Additional Locations

Work Shift

US BD 1st Shift 8am-5pm (United States of America)