Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. 
 
Location/Division Specific Information
In our or corporate offices in Mexico City.

How will you make an impact? (Objetive)
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

What will you do? (Responsabilities)

• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Executes Qualification & Validation Products at customer sites.
• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

How will you get here?

Education Requirements:

Requires a bachelor’s degree in engineering or related field or equivalent work experience and knowledge.

Required Qualifications:

• Minimum of 4+ years of relevant experience in a related science, engineering and/or customer facing role
• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications:

• Masters level degree
• Experience in a clinical, diagnostics and/or other regulated environment
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications

Working Conditions:

Frequent travel to customer site is required and ranges from 70-80% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
 
Apply today! http://jobs.thermofisher.com
 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.