At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As a Field Service Engineer II you will install, troubleshoot, and maintain Cadence electronic equipment. This person serves as the hardware technical representative providing pro-active on site support at end user customer locations both domestic and international. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction. Reports to APAC Sr Field Service Manager.

Responsibilities:

• Primary contact for all hardware related issues
• Planning and Installation of new equipment at customer sites
• Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures

Requirements/Qualifications:

• Bachelor’s degree in a technical or related field
• Previous experience as Linux/Unix administrator preferred
• Powerful Linux Shell Skills (use grep, sed, awk, find, etc)
• Server scripting tools including perl/bash/sh/tcsh/csh or some combination required
• Deeply familiar with networking including installation/configuration of routers, switches and firewalls.
• Proficient with troubleshooting network issues tools
• Strong hardware and software troubleshooting skills
• Excellent written and verbal communication; English speaking and writing skills
• Strong documentation skills
• Willingness to travel frequently both domestically and internationally
• Current passport is required with no travel limitations
• Must be able to lift 50 lbs

Full training will be provided, however any experience in the following areas would be advantageous:

• Debugging and repair experience in a board/system level environment.
• Field service experience in component/board/system level environment.

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