When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

Thermo Fisher Scientific is currently recruiting a Field Service Engineer, to work independently and as part of a Field Service organization to support the Clinical Analyzer at customer sites/laboratories. Duties extending throughout North America as and when required to support customers and team escalations.

How will you make an impact?

As a Field Support Engineer, you will be working with technically advanced instruments in an innovative and international working environment. We offer motivating tasks and this function is well suited for those who enjoy working within a technical support environment and dealing directly with our customers. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career.

What will you do?

• Work from a home office in the Oakwood Village area (COLUMBUS, OH), being available to travel around 70% of your time, mainly to customers in your direct region of responsibility, occasionally to other regions (nationally and internationally) often at short notice.
• Perform liquid chromatography - mass spectrometry-based service, preventive maintenance, installation and repairs on customer sites, also providing remote support and troubleshooting.
• Work closely with Sales and Business development team to perform on site support, demonstrations, supporting exhibitions and sales visits as and when required.
• Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
• Effectively communicate with Hotline, Field Application Specialist, Support Specialist, Service management, Sales Representatives and Sales Management.
• Actively participate in continuous improvement projects to enhance work quality and effectiveness.
• Always be client-focused and customer centric, working in conjunction with Sales and Service teams in relation to corporate goals and objectives
• Accurately document field support activities, including qualification and service reports, expense report and timely submit through the required systems.

How will you get here?

Education

• 2+ years’ professional experience and a degree in life sciences or Engineering discipline

Experience

• Hands-on experience of liquid chromatography and mass spectrometry instrumentation, software and applications are essential

• Experience in IVD industry customer support is preferred

Knowledge, Skills, Abilities

• Have solid working knowledge of analytical instrumentation and Field Service experience in installation, servicing, troubleshooting of high-end instrumentation
• Ability and mindset to quickly diagnose and resolve technical analytical problems in a challenging environment
• Ability to work independently and prioritize workload in an effective manner
• Be passionate about service and customers and be able to quickly diagnose and resolve technical analytical problems in a challenging environment

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com