Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Field Service Engineer I - Remote, NC

Position Objective:
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. Candidate must have cell biology or flow cytometry expertise.

Essential Functions:
• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Executes Qualification & Validation Products at customer sites.
• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Life Technologies travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

Education Requirements:
Requires a bachelor’s degree in biology, chemistry or related field or equivalent work experience and knowledge with high school diploma/GED

Required Qualifications:
• Minimum of 2+ years of relevant experience in a related science, and/or customer facing role
• Minimum of 2+ years of flow cytometry lab experience or equivalent
• Exercises judgment setting work priorities and identifies next steps
• Requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications:
• Experience in a clinical, diagnostics and/or other regulated environment
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications

Working Conditions:
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts including potential weekend work shifts.

NOTE: This position is not eligible for relocation benefits.

*EVGSS2020
*GTSDouble