Location- Scotland 
 
The job:
 
Responsible for providing high quality service visits at customer’s premises throughout Ireland & Northern Ireland on Molecular instruments.
 
 
What will you do?            
 

• To perform Field Service related duties in line with internal rules, customer regulations and health and safety guidelines.

• Specific product support to be given on Molecular instruments. (80%).

• To work remotely as part of the Molecular team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.

• Deliver the highest professional relationship with our customer base escalating issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

• To enable the customers success through their relationship with ThermoFisher Scientific and the products & services we offer. Utilise lead tools to ensure customers are offered those products and services they require. Enable alignment of all activities at the customer site with the rest of ThermoFisher Scientific through the involvement of all relevant stakeholders. (5%).

• Optimize own work schedule by coordinating with all the necessary partners for service planning (Dispatch function, Team Leader, others). (5%).

• Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring calibration), general tools, software, company car, manuals etc. (5%).

• Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.) (5%).

• Professional background in Electronics/Chemistry/Engineering or related subjects.

• Experience in servicing analytical equipment or equivalent applications specialist experience.

• Strong problem solving skills.

• Demonstrate organizational skills with the ability to handle multiple tasks with different priorities.

• Excellent inter-personal, self-motivational and negotiating skills.

• PC skills.

• Valid Irish Driving License (manual).

• Willingness to travel mainly within the appointed region (UK & Ireland) as well as through Europe for training and for occasional support to other regions. International traveling including all EMEA Territory and the US may be required.

• Good English skills, both verbal and written. Ability to work across all levels, functions and regions.

• Competitive package
• Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
• 25 days annual holiday
• Training, career progression and opportunities within a world leader in serving science.

 
About us:
 
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
 
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
 
With Thermo Fisher Scientic, it’s not just a career.  It’s a chance to realise your best – professionally and personally.
 
Apply today!
 
http://jobs.thermofisher.com