As the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 20 billion in annual revenue. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.  

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
 
 
With more than 60 years of innovation and leadership, FEI – as a part of the Thermo Fisher Scientific group –  enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. Thermo Fisher Scientific designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the Micro-, Nano-, and Pico meter scales.
 
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets, the worldwide FEI team of 3000+ employees is dedicated to customers' pursuit of discovery and resolution to global challenges.
 
Check out these video's!
 
Inside the Thermo Fisher Scientific Titan Transmission Electron Microscope: https://www.youtube.com/watch?v=2wEmsDh_l_A
How to make a microscope: https://www.youtube.com/watch?v=9W6J_f4yVVg
The installation of a Talos at the University of Chicago: https://www.youtube.com/watch?v=40rTgRq7iD0
The world needs answers: https://www.youtube.com/watch?v=ABSxT6Y099I
 
The Mission
 
The Sales and Service Division (SSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific (formerly FEI) products in geographical territories worldwide.
The SSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.
  
What you will do
 
The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options. The Field Service Engineer reports to the Service Manager of his region. This position has a focus on our Material & Life science clients.

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel, 50 – 70%.
• This position is based in Berlin, Brandenburg & Sachsen, with a home base in or near Berlin
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training 

What we are looking for 

• Typically requires a Bachelor, Master or University degree or equivalent experience in electronic or mechanical system troubleshooting
• Typically requires 2-7 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
• Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Proven ability to troubleshooting complex systems and subsystems down to component level
• Literate in Windows software environments
• Able to read and interpret schematics drawings

 
We offer you the unique opportunity to work in a multinational with many chances to develop yourself. Within the job of Field Service Engineer, we offer an extensive and professional training program within in an open company culture. Thermo Fisher Scientific welcomes you to an innovative environment with great opportunities to explore.
 
As an employer, Thermo Fisher Scientific promotes equal opportunity and support of minorities and does not discriminate on the basis of ethnic origin, skin color, religion, sex, sexual orientation, sexual identity, national origin, handicaps or a status protected by law.
 
We are looking forward to your application!