Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? The primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email, or Web. The role also incorporates providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors, and resellers for designated territory. Develop service-related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals. Your main duties: Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries Constant cooperation with service sales teams, order management and technical support teams to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer Able to detect and escalate problem or error with data that he/she is responsible for Proactive participation in team related tasks (projects, events, visitors, extra tasks) Qualifications Required: Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree Customer service experience preferably on electrical/IT/telecommunication business Overall understanding of Eaton distributed electrical products and services. Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus Good analytical skills to manage databases of customer data with high reliability Proficient in creative problem solving, conflict resolution, and managing priorities Good communication skills Able to support other team members besides daily work Strong English capabilities (any other European language is an advantage) Then we want to hear about you! What Eaton offers: Competitive compensation and benefits package Excellent working environment – safety and ethic are really important for us Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No