Eaton’s Power Quality and Services Division is seeking a Field Service Technician to join our team. The Field Service Technician will be based in Quebec City, Quebec.

Position Overview:

The individual will be responsible for servicing un-interruptible power supplies (UPS) and batteries and other company electronic-based products in a high voltage environment at customer sites.

 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

 

 In this function you will:

• Performs emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.
• Responsible for performing on-site or in-house servicing and repair of company products.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.

 

 

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.

Qualifications

Why Eaton?

• Be a key member of a world-class service organization that consistently experiences growth.
• Join an organization where your health & safety are the number-one priority.  Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. 
• Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation.
• Tools including a company vehicle, laptop, hand tools, meters and smartphone.

Required (Basic) Qualifications:

• Diploma or Degree in Electrical Engineering from an accredited institution or Interprovincial Journeyman Electrician
• Minimum of 1 year of UPS or electronics experience.
• Must be bilingual in English and French
• No relocation is provided. Candidates must reside within 80 km of Quebec City, QC to be considered.
• Must be authorized to work in Canada without company sponsorship
• Possess and maintain a valid and unrestricted driver’s license.

 

 Preferred qualifications:

• Must have the ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments
• Must demonstrate proficiency on all products and field processes before being dispatched to the field
• Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming
• Basic understanding of network functionality, fiber optics and sealed and wet celled battery theory and application
• Must be proficient in the use of test equipment and software programs
• Adheres to all published WSG safety standards

 

Position Criteria:

• Excellent communication and interpersonal skills
• Customer focus and time management skills are essential
• Strong analytical aptitude and complex problem-solving skills
• Intermediate/advanced knowledge of Microsoft office applications
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical, electronic and mechanical products
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction

 

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review.  Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: :  https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time