Description - Internal Eaton’s Power Quality Division is currently seeking a Field Service Senior Technologist to join our team of world-class customer service professionals. This position can be based in the Los Angeles, CA area. Eaton’s Power Quality Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Why Eaton? Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth. Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job. Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions. Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support. Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation. Tools including a company vehicle, laptop, hand tools, meters and smartphone. Award winning efforts to recruit and support military veterans and their families. In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in a 24/7 on-call environment with regional responsibility. Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment. This position will be located remotely and will work out of a home office within the immediate geographic area. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. BENEFITS: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. • Flexible work options to help balance work/life demands (at participating Eaton sites) • Healthcare/retirement savings programs • Competitive compensation packages to reward skills and performance • Tuition assistance or financial help for ongoing learning and development • Health, Dental, Vision & Wellness programs • Donation matching (U.S., Canada, Puerto Rico Qualifications Required (Basic) Qualifications: Minimum of 5 years of power systems, battery technologies, or electronics experience. Valid State Driver’s license with no restrictions Must have ability and willingness undergo and pass customer entrance requirements which may include, but is not limited to, periodic background checks and drug screenings. Must be legally authorized to work in the United States without company sponsorship At this time, relocation assistance is not available for this position. Only candidates within a 50 miles radius of will be considered. Minimum of 6 years of on-job UPS servicing experience Preferred Qualifications: Associate’s Degree in a technical field from an accredited school and/or equivalent experience in a technical field. Bachelor’s degree from an accredited institution Prior leadership experience Position Criteria Ability to read schematics drawings and company technical publications Ability to read electrical drawings and knowledge of troubleshooting, test and repair techniques Ability to work with other CSEs and take directions from the lead CSE on site Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming Understand how to use Oscilloscope Understand how to perform phase rotation and phase alignment checks Basic understanding of network functionality, and sealed and wet celled battery theory, and application. Understand the proper use of hand-tools, and when it is appropriate to use insulated tools Understand need for safety, and comply with company and customer rules on safety Understand how to use VOM/multi-meter and clamp-on ammeters Must demonstrate proficiency on products and field processes before being dispatched to the field Strong time management skills, attentive to details, and a focus on customer satisfaction Must provide high quality of service Must be trained and certified on at least 100% of the current models of UPS Self-starter and motivator. PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook Proven/Strong written and oral communication skills Ability to understand the customer’s electrical distribution systems in order to assist with power quality related problems, and to help the CSEs gather pertinent information to perform ARC Flash calculations. Demonstrated ability to provide service, deal with commercial situations and develop a customer following while representing the company interests to assure long-term customer relationships. Understand what job each CSE is working on every day, and coach them to maximize their productivity and efficiency Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $77,200-106,150 At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. This position is subject to customer site entry requirements which include the requirement to be fully vaccinated for COVID-19. The candidate(s) hired under this posting must provide evidence of full vaccination as defined by CDC guidelines, or request a medical, pregnancy or religious accommodation exempting them from the requirement. Vaccination status will not be verified until after an offer of employment is provided, and candidates may also request a medical, pregnancy or religious accommodation at that time. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Engineering Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 25 % of the Time