The Role: To lead, provide direction, develop, empower, mentor and supervise the performance of the CS MT Field Service Engineers. Ensuring that the team is working efficiently and in unity towards meeting the business targets and agreed contractual obligations. Goals and Mission: To ensure that CS MT provide services that meet or exceed the expectations of our customers in order to achieve the highest levels of customer satisfaction and retention. Ensure that the profit, quality and growth expectations of the CS MC business are met or exceeded. Working Partners and Contacts: Reporting to the CS MC Business Manager, the job holder will be responsible for ensuring that the MT Engineers provide an outstanding service throughout the UK and Ireland. The Team Leader will be required to work closely with the CS team as well as with other colleagues in the extensive Digital Industries division. Throughout all aspects of the role there will be a strong focus on the quality of customer service provided to both our internal and external customers. Job Purpose and Tasks: Provide leadership to the MT Service Engineers acting as a positive role model at all times. Leadership of the MT Service Engineers in terms guidance in the execution of work, workflow, processes, training and development ensuring that the team's utilisation is improved in order to ensure that our financial targets are met or exceeded Set objectives for the MT Service Engineers, carry out Growth talks and maintain internal processes tools such as holidays, sickness, expense and fuel claims. The implementation of the auditing and monitoring process ensuring that the MT Service Engineers have the appropriate tools and equipment to carry out their tasks, that they are adhering to the business requirements and to ensure that our HSE management processes are actually working and that the MT Service Engineers are observing the required Health and Safety practices in their day to day tasks. Ensure that the quality of service provided by the team for each customer meets or exceeds their expectations. Act as the initial point of escalation for support incidents and invoice queries. Reduce invoicing times by ensuring that the team submits accurate and detailed service reports, to include customer signature and that all spare parts movements have been implemented via GSP on job completion inline with the business requirements. Flexibility to customers needs by having an understanding of our customers needs and markets, speak the customer's language. Ensure round the clock cover is in place for key contract and non contract customers contributing to the customer's business. Increase revenue by having a commercial awareness and an ability to recognise and pursue new opportunities for sales, contracts, retrofits and ensure that the team submits opportunities through the "Lead" process. Ensure a consistent approach to product support by developing and training the Engineers to provide the highest levels of service possible and updating the Global Competency Directory as the need arises. Support the Zero Harm Health & Safety culture within SIEMENS DI by ensuring that the team report any 'near misses' or HSE concerns or recommended improvements to management as soon as possible. Supervise the team to ensure that they work within the regulatory HSE standards, those of SIEMENS and those of our customers. Behave in an entrepreneurial manner by ensuring that our products and services are actively promoted, advertised and ensure that the team promotes our service portfolio elements to our customers. Think strategically about our service products, suggesting and recommending ways to improve our product portfolio, service and efficiency. Select, handle, evaluate and develop members of the service team and promote activities sought at growing efficiency, engagement and sustainability. Experience: For the role we are looking for a validated individual who has:- An in-depth technical knowledge of the MT service business. Excellent people management and leadership skills. Excellent time management and organisation skills. The ability to work under challenging work conditions, to work on their own initiative and a good problem solving ability. Good multi tasking ability with excellent written, verbal communication and relationship building skills – able to effectively communicate on a technical and personal level with all areas of the business. The ability to identify problems and provide good solutions for the same. The ability and willingness to work flexible hours as determined by the needs of the business. Excellent knowledge of our systems and processes. The ability to prioritise and handle their own workload and take a pro-active approach to CS MC operational issues. The ability to prioritise responsibilities, work independently and work within a wider team. Siemens recognize that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. Organization: Digital Industries Company: Siemens plc Experience Level: not defined Full / Part time: Full-time