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You are responsible for

• Install Philips Health Systems (HS) equipment according standards with respect to quality and installation time as set by HS.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.

• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk.

• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.

• Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

• Use company property with care to ensure optimal results with minimal operational costs.

• Keep abreast of new technologies likely to affect PH range of products.

• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant HS quality standard policies.

• Responsible for completeness and accuracy of service records and Installation record with particular attention to test & inspection results.

• Responsible for adopting appropriate ESD control while servicing HS equipment.

• Responsible for using appropriate electronic measurement equipment in calibration controlled cycle.

• Responsible for reporting identified device safety issues according to applicable HS quality standard policy.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree with min. 3 years of related work experience as Field Service Engineer. Preferably has exposure with Ultrasound device.

• Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.

• Organizational Savviness; Potential to operate at all levels within the organization and cross functionally within a complex and matrix environment.

• Relationship Builder; Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.

• Collaborative with good project management skill.

• Pro-active, hands on, and strong “can-do” attitude.

• Excellent drive and commitment to results with minimum supervision.

• Ability to communicate in English.

In return, we offer you

You’ll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in Personal Health and Health Systems. We welcome talents with cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working. At Philips, you can accelerate your professional and personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .