About Allergan Aesthetics At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com. Field Support Agent – Medical Aesthetic Devices (CoolSculpting & DiamondGlow) Field Support Agent serve as first-line support for our Allergan Field Sales Team and our customers. The Field Support Agent is responsible for processing all cycle verification programs, handling inbound/outbound call inquiries, processing a variety of transactions, and act as subject matter experts. Under general supervision, the agent processes customer, and Allergan Sales Representatives’ requests in a timely, accurate and professional manner, while assisting in improving workflows and internal processing as needed. They foster strong relationships with customers and Sales Representatives by creating positive interactions and building bridges. The agent must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives. Main Areas of Responsibility: Execution of the cycle return programs for all system types Handle 20-30 calls/requests per day providing exceptional customer service within service levels Serve as liaison between direct sales personnel, customers and various entities at the organization Process orders from direct customers and/or Allergan Sales Representatives Manage North America queue inbox for all cases Utilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilities Create and maintain CoolNet and Physician Locators Process returns and replacements in a timely manner Maintain SFDC to contain updated customer and field personnel information Act as a subject matter expert for designated Allergan sales and marketing programs and assist internal and external customers with inquiries Partner with MAD Lead to research inquires to identify and resolve customer concerns in a timely matter Perform other related duties as assigned. Skills and Abilities: Exceptional phone etiquette and good listening skills Takes initiative and makes decisions Ability to work in a team-oriented, collaborative environment and independently Learns and adapts to new technologies and changing processes Strong ability to multi-task and prioritize with excellent organizational and communication skills Critical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervision Communicate effectively with employees and internal/external contacts Qualifications Preferred Requirements: Experience with SAP/CRM and/or other order management systems Strong working knowledge of Microsoft Office and SalesForce.com Medical Device or Pharmaceutical experience Associate degree or equivalent combination of education and experience. 3+ years of Customer Service Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Travel No Job Type Experienced Schedule Full-time Job Level Code IC About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.