The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices and configurations, which may impact product system uptime performance.

• Working within established policies, processes and procedures, deliver hardware support services for Advantest's fully integrated ATE system solutions.
• Solve complex problems related to system uptime or availability.
• Failure data and parts usage analysis (Excel).
• Strong teamwork and communications with local support team members and management.
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to 'work-to-completion' upon short notice which requires working overtime.
• Timely and accurate completion of all administrative tasks associated with the task performed.