#### Position Description:


Can you ThinkSmart? Are you on top of the inner life of PC hardware, software,
firmware, display units, connectivity, operating systems and on how related
technologies work?
Are you educated, trained and have real experience in analyzing technical
problems and issues, creative in finding solutions, at same time as you keep
stakeholders in loop and well informed on progress and actions taken?
Do you find motivation and purpose in delivering a service that WOW’s and
gives users and customers a great sense of being prioritized?
If this is you - then you probably would want to work in Lenovo!
In Lenovo Finland we have a Field Technical Support position for a true PC
expert with the right combination of technology skills, experience in
enterprise technical support, excellent discipline and a passion for making
things work properly.
The position will cover Finland and Baltic countries and is in a Nordic
technology team.

What is the mission of Field Technical Support?
Post sales technical support for Large Enterprise/Public Sector/SMB accounts
across market verticals
• Establish and maintain structured system for mid/high level support requests
• Analyze and describe issues to determine correct level of measures to
resolve
• Drive progress to ensure timely resolution and closing
• Keep records and maintain smart fix and checklist library
• Attend internal technology support calls and leverage for local work
• Ability to work independently and initiate proactive action when needed
• Create and coordinate tech bulletin communication to customers, partners and
colleagues as relevant

#### Position Requirements:


Position Requirements:
• Degree in Information Technology, System Engineering or similar.
  (Including extensive hands-on experience)
• PC architecture expertise and in-depth knowledge of current and former
operating systems.
  (Microsoft, Linux, Chrome)
• Field experience in supporting enterprise level users or partner channel in
PC industry
  (3-5 years)
• Excellent English and fluent Finnish language skills
• Programming, scripting skills are a plus
• Computer competency certifications are a plus

At Lenovo we're proud to be an equal opportunity employer. Applications from
people with disabilities are welcome!

About Lenovo
Lenovo is a US$45 billion Fortune Global 500 company and a global technology
leader in driving Intelligent Transformation through smart devices and
infrastructure that create the best user experience. Lenovo manufactures one
of the world’s widest portfolio of connected products, including smartphones
(Motorola), tablets, PCs (ThinkPad, Yoga, Lenovo Legion) and workstations as
well as AR/VR devices and smart home/office solutions. Lenovo’s data center
solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing
power for the connections that are changing business and society.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.