RESPONSIBILITIES:

TRAINING DELIVERY

? Face-to-face in-store facilitation of Global Sales Associate Retail Training Programme

? Strategic partnership to support in-store training moments delivered by store leadership

? Face to Face delivery of local Programmes based on individual Store opportunities to increase key KPIs and Service

? Facilitate the on-boarding of New Starters, both classroom and in-store

IN-STORE COACHING

? Lead a culture of in-store coaching, with a priority on sales associates needs

? Collabrate with store managers as partnership for briefing, improve and monitor the Client Journey by daily coaching

? Observe interactions with clients on the floor and through active listening and questioning and coach individual team members to draw out their own solution to improve and develop (Service, Client Engagement, Selling skills, Styling, Product Training, Fashion knowledge)

? Maintain an active presence on the floor, observe subsequent implementation and ensure true retention of training contents

? Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and continued development

ASSESS NEEDS

? Manage and monitor the quality and impact of all in-store training and On-boarding via follow up, partnering with the Store Management team, and Regional Directors

? In partnership with the Store Manager and Retail Leaders identify training needs within the store(s) and curate store specific training plans/strategies

? Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding, induction and on-going training sessions

INFLUENCE AND COLLABORATE

? Advise and collaborate with Retail leaders and Store Managers on the Training to improve their Stores performance

? Collaborate on the Follow-up plan from Retail Leaders and Store Managers

上班地址：杭州大厦