Film and Entertainment, Sales Manager
Selling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts.

Hotel Overview: 

Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation complete, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.

Summary of Responsibilities:

Reporting to the Regional Director, Sales and Marketing, responsibilities and essential job functions include but are not limited to the following: 

Film

• Develop and execute an action plan pursuant to Entertainment/Film markets
• Conduct site inspections and follow up on all inquiries
• Manage all bookings for guest rooms and conference rooms
• Quote and negotiate prices within established parameters, process contracts
• Communicate film shoot details to departments within the hotel
• Track revenue, manage lost & referred business reports
• Establish business data base
• Review invoicing and collection
• Network with professional industry groups that will benefit future business
• Develop and nurture relationships with key contacts in New York, Vancouver, Los Angeles and Toronto
• Plan events to familiarize prospective clients with Fairmont Royal York
• Prepare weekly, monthly, quarterly, and annual reports as required
• Create and present unique industry proposals to prospective clients
• Collect market and competitive intelligence to assess and implement strategy and change
  

Entertainment

• Active in developing new business
• Develop and execute an action plan with room night and activity revenue quotas
• Determine and recommend prospective customers and follow through on all potential business
• Quote and negotiate prices within established parameters, process contracts
• Utilize Opera Sales System to track, solicit and follow up on accounts
• Prepare weekly, monthly quarterly, and annual reports as required
• Participate in FAM’s industry and trade function shows
• Schedule effective business trips and appointments within assigned markets
• Participate in prescribed training and special projects
• Collect market and competitive intelligence to assess and implement strategy and change
• Develop an annual sales plan for the market as a key part of the annual hotel business plan
• Participate in hotel sales meetings, related meetings and any regional or national meetings as required
• Participate in professional industry groups which will benefit the Fairmont Royal York
• Establish a strong relationship with our National Sales Offices and the Toronto Sales teams

General

• Prepare event orders for film shoots
• Develop and foster a working relationship with Sales Team- understand & sell within the established parameters
• Create and distribute consistent, concise Resumes and Banquet Event Orders for appropriate departments
• Be accountable for the rental of the Fairmont Royal York property
• Ensure that all hotel property and equipment is maintained & not damaged
• Develop a close working relationship with all operating departments
• Assist in preparing the departmental monthly forecast and annual budget
• Assist in ensuring the departmental operational budget is adhered to and that all costs are controlled
• Ensure appropriate charges for all services rendered
• Must be flexible and accommodate irregular and extended hours