At Booking.com our mission is to make it easier for everyone to experience the world. With more than 1,000,000 room nights reserved daily across 29 million reported listings, it’s critical that our Finance teams continuously innovate to make this mission a reality. The primary role of our Operational Excellence team is to provide Finance teams with deep expertise in the areas of process innovation, change management, & project management to reach even greater success.

As a Process Analyst in the Finance OPEX Team, you will work closely with teams to identify improvement opportunities and create innovative solutions to realize our strategic objectives. You’ll be responsible to bring together a diverse group of stakeholders and leverage their expertise to make data-driven decisions.

You will accomplish this through a combination of strong stakeholder management, communication, and by applying key principles of Lean/Six Sigma and Design Thinking to foster creativity and provide a structure that brings real results. You’ll work closely with teams from across the department, including Collections, Accounting, Financial Systems, etc., to deliver improvements for our Customers, Partners, and Booking.com.

We find ‘WHAT’ you deliver to be just as important as ‘HOW’ you get there. We are looking for the right individual that shares in our Booking.com values to become a part of our team. This means you’re someone that enjoys a challenge, has a growth mindset, thrives on change, believes collaboration brings about the greatest success and most importantly has a passion for our Customers.

B.responsible

• Use creative, innovative and strategic thinking to identify different ways to resolve issues
• Analyze process performance and research the need within Finance to identify improvement opportunities
• Select improvement areas where the biggest impact can be made
• Use your Lean Six Sigma and/or Design Thinking experience and tools in a pragmatic way to identify root causes and select the best solutions
• Drive process & technical changes in a diverse stakeholder field a variety of teams both within and outside of Finance teams including Tech, Product, Accounting, Collections, SAP, etc.
• Collect, prioritize and align requirements with your stakeholders through roadmap and backlog management to ensure transparency
• Prepare successful changes for delivery to implementation teams for global execution
• Test and monitor success of improvements through appropriate control metrics and monitoring systems
• Document and communicate progress, insights, and results to relevant stakeholders across the business
• Own your development and take responsibility to ask for feedback and identify growth opportunities

B.skilled

• We are looking for candidates with at least 5+ years of proven track record experience in Lean Six Sigma, Design Thinking, Process Improvement, and leading projects within a diverse stakeholder field.
• Proven experience on continuous improvement programs
• Demonstrated track record of defining and executing operational performance and process improvement initiatives, leading them from start to finish
• Problem solving and structuring skills, being able to simplify complex areas
• Good communication skills and ability to work, influence and align with a variety of people, levels and roles
• Flexible and capable to find the right balance between structured problem analysis and project management and agility to deal with Booking.com’s fast-paced change environment
• Pragmatic and results-focused with a positive ‘can-do’ attitude
• Ability to work well under pressure, adapting and responding to changing situations
• You are self-reflective and open to learn and develop
• Basic SQL and/or Hadoop skills are a plus
• Willingness to travel, expected 5-10% of time