Job Title: Representative, Client Processing (Residual Settlements) Grade: E Department: Pershing Location: Liverpool Who we are: For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity. BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including: Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise Serving family offices and high net worth individuals through our wealth management franchise Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers Advising large global corporations on a range of trust and other solutions Providing integrated managed data services to asset managers The successful candidate will: Provide quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, perform routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the right system. Enter data, keying information from checks, interpreting payee information and transcribing into on-line system. Begin monitoring exceptions. May interact with record keepers to verify that client records are in sync with the fund company or another custodian. Execute all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. Respond to client inquiries, escalating non-standard issues to a Team Lead. May communicate with an external third party to research inquiries. Investigate and correct errors in company records and client accounts. Accurately open and updates accounts or company records. Work closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. Provide product knowledge, market nuances and requirements and technical assistance, as necessary. No direct reports. Responsible for the quality and completion of own work. Qualifications . Experience & Qualifications: High school/secondary school or the equivalent combination of education and experience is required. Experience in administration/ data input Excel knowledge Attention to detail BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United Kingdom-Merseyside-Liverpool Job: Operations Internal Jobcode: 70611 Organization: Pershing International-HR16947 Requisition Number: 2101994