Who We Are | Our Culture: Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals. We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. Siemens Smart Infrastructure What you will do for Siemens Smart Infrastructure: "Are you ready to work for a growing organization that customers have a high demand for, and where you will manage Fire Alarm & Life Safety services that offer great value, cutting edge technologies and high performance partners? Join an Enterprise team that allows you to work remotely, with high performance teams for the best customers across the country. We’re hiring a Fire Alarm Client Service Manager (CSA) to join our growing Enterprise Service team, which works remoting throughout the United States. As a Fire Alarm CSA, you will be responsible for all contract, install and reactive service work at Enterprise customer sites across the country and provide support and managerial assistance to over 100 field service branches that service these sites. Responsibility will include providing a single point of contract for customers, providing consistent, consolidated services, documentation and pricing and billing models to customer that drive business efficiencies and cost saving for customers. Act as a technical expert in the areas of installation/expansion/maintenance/service of Fire Alarm, Sprinkler, Suppression, Extinguisher, Emergency Lights, Fire Damper system, etc. Responsibilities: Manages a portfolio of assigned fire service agreements which include the delivery of service, ensuring financial performance, and customer satisfaction. Is a Trusted Advisor to the customer, and recommends services and solutions to help them achieve better business results and expand our portfolio of offerings. Manages assigned service agreements which includes achieving financial, customer satisfaction, and retention targets. In conjunction with Sales, develops account strategies to achieve the customers business goals, leveraging entire service offerings and product portfolio. Works directly with customers to develop comprehensive, integrated service programs across all disciplines. Present Intelligent Infrastructure Solutions (I2S) teaching customers how to leverage the Internet of Things and digitalization to operate and maintain their buildings more efficiently. Finalize service agreement maintenance plans with customers; and work with Client Service Administrators to complete maintenance plans. Manages the overall service delivery, ensuring customer expectations are met and issues are resolved in a timely manner. Participate in the development of a master schedule to deliver Service within the branch, Zone, or regionally through Enterprise. Lead quality Assurance activities and support the renewal process. Reconciles and generates service reports for customer meetings. Routinely uses Siemens Service Portal and Customer portals for reactive and planned maintenance. Identifies customer needs and makes prioritized recommendations for service agreement adds, upgrades, and escalations. Qualifications: High school diploma, state-recognized GED, or state recognized high school proficiency exam required At least 10 years technical proficiency in Fire Alarm At least 5 years’ experience in a service-related capacity SAP and Microsoft Suites knowledge 5% travel required with the position Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons Preferred Qualifications: Associate degree and Fire Alarm knowledge NICET I Certification Benefits: Competitive salary based on qualifications Health, dental, and vision plans Matching 401(k) up to 6% Flexible vacation plan Paid parental leave #LI-KS1 This job may be based in Colorado. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Colorado is 56k – 76k. Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Early Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.