With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.

What will I be doing?

As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.

• Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved.

• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.

• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.

• Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.

• Monitor all costs and recommend measures to control them.

• Ensure that the department operational budget is strictly adhered to.

• Ensure that all outlets and banquets are managed efficiently according to the established concept statements.

• Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.

• Monitor and control vacation planning for the department.

• Monitor, control and minimize overtime for the department.

• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.

• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.

• Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary.

• Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.

• Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.

• Establish a rapport with guests. maintaining good customer relationship.

• Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.

• Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.

• Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.

• Maintain good working relationships with colleagues and all other departments.

• Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.

• Train and develop Outlet Managers so that they are able to operate independently within their own profit centres.

• Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers.

• Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.

• Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.

• Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.

• Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

• Be the key person in driving the hotel’s Food Safety Management System (FSMS).

• Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.

• Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority.

• Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.

• Ensure that all team members provide courteous and professional service at all times.

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

• Carry out bi-yearly inventory of operating equipment.

• Adhere to the hotel’s security and emergency policies and procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。

餐饮部经理的主要职责是确保所有小部门，会议及宴会的运营和成功的独立的利润部门，在符合希尔顿集团的标准前提下来达到客人的满意度并保持一贯性。此目标的实现需要通过战略策划，控制，组织和营销等途径来完成。

我的具体职责是什么?

作为餐饮部经理，您将应以最高标准完成以下任务：

• 在符合服务标准，利润率和独立的利润部门的前提下，确保所有小部门，会议及宴会的正常运营。

• 确保所有的小部分具有完善的管理团队（餐厅经理/厨师长）对收入利润和服务标准承担责任。

• 在符合年度商务计划规则的前提下，明确的核算运营预算并决定部门应达到的收入、花费、人力、营运设备及固定资产。

• 市场策划的关键和推动收入的举措将对核算运营预算起到辅助作用。

• 在适当的时候提供准确的和切合实际的预测及更新的预期变化。

• 确保供应商与采购部门联络并得到最大程度赞助，市场开发以及市场定价。

• 监督成本并提出可衡量的控制成本的建议。

• 确保严格遵守部门的营运预算范围。

• 根据已建立的概念陈诉，有效的管理各个部分和宴会部门。

• 密切留意员工的能力，如果有必要作出及时的调整。

• 监督部门休假计划。

• 监督并确保最少数量的加班。

• 确保坚持运营标准以达到营运指南的设立的水准。

What are we looking for?

A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.

• Good command in English, both verbal and written to meet business needs.

• Working knowledge of mathematics.

• Familiar with computer systems.

• Relevant knowledge of food and beverage.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.

• Key strengths (under the 9 competencies) in people management communication and planning.

• Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.

• Considerable skill in math and algebraic equations using percentages.

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.

• Able to work under pressure and deal with stressful situations during busy periods.

• Able to walk, stand, and /or bend continuously to perform essential job functions.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才?

希尔顿餐饮部经理职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

• 五至八年餐饮经验/四/五星级酒店或高标准的社会餐饮管理。

• 很好的英文掌握能力(口语和书写)。

• 工作中数学方面的知识。

• 计算机基本的软件知识。

• 必要的餐饮相关专业知识。

• 具有积极合作的精神，以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

• 具有极强的应变能力，灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。

• 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

• 较强的餐饮及会议，宴会运作方面的知识和技能。

• 优秀的领导和人员管理技能，附加培训技能。

• 以客户为导向，并能够自信地建立和超过服务标准。

• 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。

• 优秀的人际处理能力并关注细节。

• 在九项能力资格认证中, 人员管理沟通和计划安排为强项。

• 通晓餐饮方面的知识及管理技能.

• 数学运算的能力。

• 用英语沟通的能力，及良好的情绪控制能力。

• 能承受压力。

• 身体状况良好。

服务于希尔顿将会如何?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

Job: Food and Beverage

Title: 餐饮部经理Food & Beverage Manager

Location: null

Requisition ID: HOT0AUXG

EOE/AA/Disabled/Veterans