The Pullman Brisbane King George Square is looking for an enthusiastic guest service superstar to join their Food & Beverage team in the role of Food & Beverage Supervisor. 

Personality & Skills:

We are looking for someone who will represent our friendly and professional service philosophy. A proactive attitude that translates to a high performance mindset and outstanding attention to detail will also be brought by the successful applicant. Reporting to the Venues Manager, you will have the opportunity to work in a dynamic and talented team. Your main focus will be managing the day to day operations in our Goldfinch Restaurant & Café as well as Room Service.

Key Responsibilities:

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide for guests and patrons an experience and environment they feel meets their expectations.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff are competent in all service procedures and they are able to maximize sales to guests.
• Staff skill testing, training and development to maintain a constant focus on providing an excellent guest experience
• Set up and pack down of events/conference rooms and coordination on the day when required
• Coordination of cleaning and maintenance of outlets, work areas, tableware, and utensils and other materials and equipment
• Handle any escalated guest complaints to a guest focused solution.
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.

Specific Requirements:

• Flexibility to work various shifts including week-ends, nights and public holidays
• Excellent communication skills
• Being a true hospitality professional dedicated to providing customer service excellence
• Responsible Service of Alcohol (RSA)

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.