Food and Beverage Attendant 

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater restaurant, Bar; The Marke Kitchen and Bar; and 11 Conference rooms. We are located along the Cooks River, near the International airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with us, as the hotel welcomes back our corporate & leisure guests.

What we offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! 

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

This is your opportunity to join our Food and Beverage team on a casual basis. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

• Understanding the food and beverage menu and be able to explain particular products to customers and offer personalised recommendations.
• To seat, present menus, take orders, serve food and beverage to guests according to The Marke Kitchen & Bar sequence and procedures.
• Provide exceptional service to our conference guests and ensure that all functions and events run with smoothly, efficiently and with ease.
• Maximise sales opportunities by upselling items.
• Establishing  accuracy whilst ordering and delivering food and beverage orders.
• Liaise with the Kitchen on special requests or delayed meals.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.

What we are looking for

If this role interests you and you can demonstrate that you have:

• A true desire to work with people and create human connections.
• An ability to ask the right questions and listen intently to gather enough information to solve problems, resolve complaints and create those Heartist Moments.
• A professional appearance and demeanour that will represent our brand well.
• Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.
• Your Responsible Service of Alcohol (RSA) Certificate.

We want to hear from you!

• Join a global hotel company with global opportunities and benefits (including staff discounts).
• Be part of an energetic and fun team while delivering exceptional service.
• Onsite staff parking, and close to Wolli Creek train station.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.