Novotel Cardiff with The on-site Customs Shed restaurant is looking for a Food & Beverage Manager.

 The Customs Shed restaurant features a blend of local and international cuisine, while the bar has an array of beverages for you to sit back and enjoy.

The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory.

Carry out Duty Management shifts accordingly DM ROTA and business needs.

Main responsibilities

Duties

·       Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.

·       Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.

·      Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;

·       Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.

·    Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.

·       Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.

·       Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.

·       Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.

·       Ensure constant liaison with the Conference Sales Manager and Conference Coordinator.

·       Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson

·       Strive to implement the Accor Vision and demonstrate active use of Accor Values.

·       Any other duties assigned by your manager.

·       Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

·       Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

Talent & Culture Responsibilities

• Assist the (Department) Management Team in the following:

Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training

•  Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.    Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
•  Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
• Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
• Develop and implement with Shift Leaders, strategies to minimize staff turnover.
•  Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
• Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
• Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
•  Ensure all staff under direct supervision are managed in accordance to the Relevant Award.
•  Ensure the employee Department Induction program is completed within 4 weeks.

It’s a varied role that requires excellent leadership and communication skills along with a hands-on management approach.

• Minimum of 2 years of F&B Operational Management experience.
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong leadership skills with hands on approach
• Ability to work effectively under pressure
• Essential to be flexible with working hours
• Must already have the right to work in the UK

What do you get from us?

*Competitive Salary

* Attractive Bonus Scheme

* Service Charge 

* Pension Scheme

*Private Medical Insurance

* A Discount Card to be used in Accor Hotels Worldwide for hotel stays and food & beverage discounts

* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) 

* Training & Development 

* Additional holidays with service 

* International Development Opportunities 

* And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;