Job Description

As a Food and Beverage Night Team Member your missions will be:

- Delivering an excellent service to our customers and insuring the quality of service is achieved.

- Taking food and drink orders from customers and preparing drinks

- Bar Restocking

- Doing room service

- Assisting on the closure of the bar and paperwork procedures required

- Setting up of the conference rooms and prepare the breakout areas for the events.

-Working closely with Conference and Front Office Departments to exceed our Guests' expectations.

The main duties and responsibilities are as follows:

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Work Experience

• Previous experience in customer facing role is an advantage
• Ability to take decisions and think on your feet
• Strong written and verbal communication skills in English
• Excellent interpersonal skills and positive attitude
• Ability to work well as a team
• Computer literate and ability to learn new software

Benefits

• Attractive Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities