Full-time Customer Services Manager
Location: Hainan Province

Salary range from(¥)：Depending on experience

Job Responsibilities:

* Welcome and greet people visiting the hospital (including patients/families, customers), quick and prompt reply to messages, handling phone calls by following telephone etiquette, offering clients seats and making them comfortable in the hospital.
* Answer all non-medical questions of guests, and provide administration support to clinical staff as required.
* Guide guests about general location of rooms and various blocks in the building.
* Be the ambassador for the hospital and ensure a high level of customer satisfaction.
* Other responsibilities as required.

Qualification/requirements:

* Bachelor’s degree in nursing, public relations, health, healthcare administration or related field;
* At least 1 year customer services experience required, knowledge and experience of working within healthcare administration/reception or hospitality industry is highly preferred;
* Competent written, verbal communication and interpersonal skills;
* Ability to manage all kinds of front desk tools such as printers, fax machines, computer, etc.
* Pleasing personality and enthusiastic;
* Fluency in Chinese and English is required.

国际医院客服经理

地点： 海南
薪资：依经验而定

工作职责概述
*接待来院病人及一切来访者，为他们提供现场咨询服务；协调电话、网络等离线咨询服务；
*根据医院的就医流程及患者的病情需求，进行初步分诊，并向患者作出耐心的解释；
*指导病人就诊，陪伴患者至各检查和治疗区域，满足特殊患者的个性需求；
*随时关注患者及家属的动态，主动为其在医院提供最方便的服务，提升医院形象，给外界留下良好的第一印象；
*嘉宾接待及领导委派的其他任务。

任职条件
* 大学专科以上学历，医学、护理学、公共关系等相关专业优先考虑；
* 一年以上客服或相关领域工作经验，具有在医疗机构工作经验者优先考虑；
* 熟悉各类办公软件的使用，具备一定的计算机相关知识；
*有较强的沟通协调能力、语言和文字表达能力；
*爱岗敬业，具有很强的服务意识，同时具备高度的责任心，能承受一定的工作压力；
*普通话标准，能够进行基本的英语交流。