Posting Date May 01, 2020
Job Number 20033864
Job Category Property Leadership
Location Four Points by Sheraton Chicago Schaumburg, 1100 East Higgins Road, Schaumburg, Illinois, United States VIEW ON MAP
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at: maya@trivedihospitality.com

 

Under the direction of the General Manager, oversees the Front Desk, Housekeeping, Sales and Maintenance Departments. The Assistant General Manager ensures that all policies and procedures are followed in order to uphold company standards.

Responsibilities

Management/Supervisory

• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
• Conducts or aids in conducting all weekly, quarterly, and annual meetings.
• Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Performs functions of the General Manager in his or her absence

Financial Responsibilities and Forecasting

• Responsible for completing weekly summary reports for the General Manager.
• Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information.
• Reviews vendor invoices.
• Responsible for employees Time Cards verification
• Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Ongoing

Other Duties as Assigned

• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as directed by General Manager

Job Description

• Bachelor’s Degree or equivalent years of experience required.
• Previous experience as an Assistant General Manager highly preferred.
• Marriott experience / LightSpeed PMS experience highly preferred
• 5+ years of supervisory experience required.
• Accounting or financial experience highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Good decision maker.
• Ability to work independently.
• Superior customer service skills.
• Excellent communication skills.
• May be required to travel.
• Able to work a flexible schedule.