Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging & Development. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Director of Rooms Operations will be responsible for direct supervision of the Housekeeping, Front Office, Valet Parking, Loss Prevention and Engineering departments to include front / back of house, public areas and linen/laundry in accordance to Mainsail Lodging & Development operating procedures.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.**

Essential Functions

• Maintain compliance with Mainsail Lodging & Development company core values.
• Maintain regular attendance in compliance with Mainsail Lodging & Development’s policy, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag.
• Comply at all times with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations.
• Maintain a key control system for the housekeeping and Engineering department.
• Operate work cell phone and radios efficiently and professionally with hotel staff.
• Prepare team member schedules according to the business forecast, payroll budget guidelines and productivity requirements.  Submit completed schedules to the General Manager when required.
• Handle overall supervision of daily inspections for arriving V.I.P.’s.
• Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized.
• Maintain standards regarding purchase orders, vouchering of invoices and checkbook accounting according to Mainsail Lodging & Development standards.
• Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis.
• Conduct quarterly inventories (Housekeeping, Front Office,) on a timely basis.
• Ensure food is handled safely and teams are trained in food safety
• Ensure guest privacy and security by correctly following hotel procedures.
• Ensure Guest room and Public space Preventive Maintenance process are in place
• Participate in required M.O.D. (Manager on Duty) coverage as scheduled.
• Motivate, coach, counsel and discipline all Personnel according to Mainsail Lodging & Development procedures.
• Monitor work orders and submit to Maintenance Department according to procedures.
• Respond to all guest requests, situations, complaints and accident presented in an attentive, courteous and efficient manner.
• Maintain a professional working relationship and promote open lines of communication with other managers, team members and all other departments.
• Respond to emergency situations using information contained in Material Safety Data Sheets.  Keep MSDS sheets current and easily available.
• Maintain and monitor “Lost and Found” procedures and policies according to standards.
• Ensure all end of month reports are met,
• Review all operational staff’s worked hours for payroll compilation and submit to accounting on a timely basis.
• Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Ensure that no-show revenue is maximized through consistent and accurate billing.
• Ensure that Ten Day Forecast is completed on a timely basis.
• Work closely with account on follow up items, I.e.: returned checks, rejected credit cards, team member discrepancies, etc.
• Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis and simple programming.
• Monitor proper operation of the PBX console.
• Greet and welcome all guests approaching the Front Desk in accordance with Brand Standards.
• Ensure the proper use of radio etiquette within the departments.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate, packages and promotions currently underway.
• Process and handle guest laundry (property specific).

• Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and investors.

Qualification Standards

Education & Experience

• 4-year Bachelor’s degree preferred
• Minimum of 5 years in hospitality related Rooms leadership role preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

This company is an equal opportunity employer.

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